Review this guide for troubleshooting scenarios and best practices
Selecting a Country During ID Upload
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During ID upload signers should enter the country of the ID they have not the country they are currently in
Using an International Phone Number When Logging in to the Stavvy Meeting
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An international phone number can be used to join the Stavvy meeting
- Review our Can a signer use an international phone number? article for more information
Completing ID Upload without a US Phone Number
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Any US phone number can be used to populate the QR code for ID upload
- If the signer does not have a US phone number, best practices are to enter a number belonging to someone they know. The notary may even provide the office number in this instance.
- Once entered, there will be the option to scan a QR code, and complete the ID verification using wifi on your phone.
- If the signer does not have a US phone number, best practices are to enter a number belonging to someone they know. The notary may even provide the office number in this instance.
US Social Security Number Required to Complete KBA
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A US Social Security Number is required to generate KBA questions as questions are pulled from US credit history and public records.
- An ITN will not work.
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