ID Verification Walkthrough - IPEN Signer

Review the steps below to understand what to expect in your IPEN meeting. 

Part 1:

• You will be sent a verification code via text message. The code will be sent to the phone number provided to the notary prior to creating the meeting.
  • The notary will enter the code to confirm your identity. 

Part 2:

• The notary will then verify your ID in one of two ways:
  • Show in-person 
    • The notary will gather information from your ID via their own method
  • Upload ID
    • You will be texted a link to upload your ID to the meeting:

Below are the screenshots of the process on your cell phone: 

Welcome message to get started:

Select the country                                                                                                                    

*By default, the United States will be selected.

Click Next Step

Select the type of ID being verified.   

Note: This must be a Drivers license, State ID, or Passport     

Take a photo of the front/back of the ID. If the images were not good quality and the system could not read them clearly, the system will suggest new photos are needed. You should then click Retake Photo to restart the process.                                                                            

*Photo tips:

• Hold the phone in landscape mode with the top of the mobile device facing left, when capturing the ID image.
  • If the mobile is held portrait or with the top pointing right, the image capture will display as flipped upside down.

• Position the camera directly over the document (not angled), and avoid glare if possible.

  • Place the document on a dark, flat surface in a well-lit area.
  • Natural lighting may work best, and avoid home lighting directly above the ID card.

• Fill the screen, but let the background surface border all corners of the document (about 10%).

• Be sure that all 4 corners of the document are visible.

• If you are using a passport:

  • Flatten it the best you can

Once the photo is taken, you have the option to review and confirm the image.

Once you have taken both photos of the front and back of your ID, the system will determine if the images are of good quality.

*This process may take a few seconds.

Click Next Step

Take a Selfie 

After all images are taken and submitted, you will see the confirmation:

Image Captured. Verification Pending.