💻 Best Practices for a Successful Stavvy Meeting

To ensure a smooth Remote Online Notarization (RON) experience, please review these equipment requirements and preparation steps before your meeting begins.

Device Compatibility

Use a Computer: While you will use a smartphone for ID verification, the meeting should be conducted on a laptop or desktop. 

Screen Size: The minimum supported screen resolution is 768px x 1024px (the size of an iPad Mini).

Using smaller devices or mobile phones for the meeting video is not recommended and may cause technical issues.

Required Equipment & Software

Before joining, ensure you have the following tools ready:

Identity Verification Requirements

Stavvy uses Knowledge-Based Authentication (KBA) and Credential Analysis to verify your identity. To pass, you must have:

• A Social Security Number (SSN): You will be asked for the last 4 digits of your U.S. SSN to generate your identity quiz.
  • Note: ITINs or EINs cannot be used for this process.
• A Valid U.S. Phone Number: You must have a mobile phone capable of receiving SMS text messages to complete the ID scan and multi-factor authentication.
• Valid Government-Issued ID: You must have a physical, non-expired ID (e.g., U.S. Driver’s License, State ID, or U.S. Passport).
  • No Digital/Paper IDs: We cannot accept digital IDs (from mobile wallets) or paper/photocopies. You must present the original physical card.

Technical Support & Limitations

Corporate Security & Work Computers 

If you are joining from an employer-issued laptop or computer, please be aware that strict corporate security settings or firewalls may block your camera, microphone, or the Stavvy video stream entirely.

Recommendation: If possible, use a personal computer on a private home network to ensure an uninterrupted connection.

Hardware & Connectivity Disclaimer 

While Stavvy support can assist with platform-related issues, we are unable to provide technical troubleshooting for personal hardware or local network environments. This includes:

• Camera or microphone malfunctions and driver updates.
• Local internet service provider (ISP) outages or instability.
• Configuration of individual device security or privacy settings.

For hardware-specific issues, please consult your device manufacturer or a qualified IT professional.

Recommended Meeting Prep

Follow these steps 10–15 minutes before your scheduled meeting time to avoid delays:

• Test Your Hardware: Run a Device and Network Test to verify that your camera and microphone are connected.
• Check Internet Speed: Use an Internet Speed Test. For a stable video connection, the minimum speed is 30 Mbps.
• Optimize Your Browser: Update Chrome to the latest version and clear your cookies and cache.
• Disable VPNs: Virtual Private Networks (VPNs) can block video streams. Please ensure your VPN is turned off before joining.
• Access Your Email: Ensure you can access your inbox on your computer to receive a code to join the meeting.

Pro-Tip: Closing unnecessary browser tabs and background applications (like Zoom or Teams) during the meeting will help maintain a high-quality connection.

Need further assistance?

If you encounter issues during your device test, please contact support@stavvy.com or your notary directly.