How to Correct Notary Annotations After a Meeting

If you realize a notary annotation (seal, signature, or text) was incorrect after a Remote Online Notarization (RON) session has concluded, follow these "best practice" steps to finalize the document without requiring your client to return.

This guide is for Notary annotations only. If you need to add a missing signature or initial for your client, please click here.

Critical Precautions

• Preserve Signatures: Do not remove a customer’s existing signature, or they would be required to sign again.
• Date Accuracy: All automated "Date" fields will update to the new finalization date.

Step-by-Step Correction Process

1. Locate the document to be updated, then select View.
2. From here, click Unlock for Editing
3. Add missing Notary annotation(s)
4. Click Mark Ready to Sign
5. From the existing meeting page, click on Actions > Add meeting.
6. Select a Date and Time
7. Click the Add/Edit signers link
8. Add yourself as a "Signer." Use a placeholder email address (e.g., notary-fix@example.com). Important: This "Signer" cannot have the same email as the Notary. 
9. Click Save.
10. Click Create Meeting
11. Click on the new Meeting
12. Click the Join meeting button.
13. Click on the document in the eSignable documents list.
14. You will not click "Start Signing" like you would if the Signers were present. Proceed to click on the notary annotations to complete and apply.
15. Click on Complete Signing at the top right corner.
16. End the Meeting using the End Meeting button.