How to Purchase, Download and Upload Your IdenTrust Certificate (Windows)

A complete guide to purchasing/downloading/uploading an IdenTrust Digital Certificate into your Stavvy Notary Profile on a Windows computer

Purchasing Your IdenTrust Certificate 

Notaries who wish to use Stavvy must have an IdenTrust certificate added to their profile, or they will not be able to conduct closing and signing meetings. If you haven't already purchased your IdenTrust certificate, head to: identrust.com/partners/stavvy. 

1. Scroll down, and click on "Buy Now". 

2. On the following screen, Click "Next", and select the duration that this certificate should remain valid, and review the pricing of each option. The storage for the certificate will be Browser, which allows you to download the certificate and upload it later into Stavvy.  

3. Click "Next" once you have made your selection, and then "Buy Now" 

4. If you have purchased your IdenTrust certificate through another platform, such as the National Notary Association, and have received a voucher, you have the option to enter it on the page below. If you do not have a voucher, leave this blank and click "Next."

5. On the next page, you will enter personal information about yourself, meant to verify your identity.

6. Next, you'll set up security questions and provide answers that will allow you to access your account at a later date.

7. When you are finished, click Next.  You'll be brought to the payment screen, where you will pay for the certificate. Note that this card will be charged.

8. Once your payment goes through, you will receive an email from Identrust to verify your email address.

9. Once your email is verified, you will receive a second email, which will confirm payment. 

10. IdenTrust will complete ID proofing measures to confirm your identity with organizations such your bank and the DMV. Once complete, you will receive an approval email. This email will contain login instructions in order to download your new certificate.

11. Keep this email open on one tab, and open the link within the email on a separate tab. Click "I'm ready" on the page. On the next screen, enter your account password, and click "Next."

Downloading Your IdenTrust Certificate 

Step 1: Click "I'm Ready" 

Step 2: Login with your credentials

Step 3: Accept Agreement

Step 4: Download and Run the IdenTrust Retrieval Application 

• Drag the key from the Identrust site over to the lock in the Application, or click Copy Key below the key, and paste into the Application
• Once authenticated, click Generate Keys

Step 5: Select the Security Level For Your Certificate.

• If you select high security, you will need to enter your account password each time you download the certificate. Medium security will not require a password.

Step 6: Click "Next", and then click "Finish", and then "OK". Now the system is downloading your IdenTrust certificate. 

• IdenTrust has two types of certificates, encrypted and non-encrypted. Non-encrypted is what Stavvy requires. It is optional to download the encrypted certificate as well

Step 7: Backup your certificates (recommended)

• Select which certificate to backup, Signing, or Encrypted. Export all extended properties. Click "Next", and then create a password for your backup. Select where your backup should be stored, such as your Desktop. Click "Next", then "Finish", and then "OK".
• NOTE: If you selected high-level security, you will be prompted to enter your IdenTrust password again.

• Repeat the steps to backup your encrypted certification as well. Once you have backed up your certificates, click "Close."
• On the next screen in the application, you are able to test the certificate if needed. When finished, click "Done."

Step 8: Verify certificate retrieval.

• On the Identrust website, verify the certificate has been downloading properly, and once you have, click "Next."

Adding IdenTrust Certificate to your Stavvy Notary Profile 

• Within Stavvy, click on your name at the top right corner and click Settings, and head to the Notary Profile.  Click on Upload Document under Upload Digital Certificate. Find where you stored your certificate on your computer, and be sure to use the non-encrypted version. Next, enter the certificate password.  When complete, the screen should say it was successfully uploaded.

NOTE: Wait 20-30 seconds for upload to complete and screen to update. 

Watch video demonstration here

If you have any questions on this process, feel free to reach out to IdenTrust, or contact Stavvy's support team--support@stavvy.com