Review IPEN user's most frequently asked questions
Q: Should I create the IPEN meeting on the same signing device?
A: No, we recommend creating the meeting on a desktop or laptop computer. The meeting itself is recommended to take place using a tablet. For a walkthrough of creating an IPEN meeting, click here.
Q: How is IPEN different from RON?
A: In-Person Electronic Notarization (IPEN) is an electronic notarization meeting held in person. While at the same physical location, the client and notary signatures, as well as the notary seal, are applied electronically on one device.
Q: Should our customers bring their own devices?
A: No, the customer should not bring their own device.
Q: Do we need to install any software?
A: No, you do not need to install your own software. You simply need to have a Stavvy account. For instructions on how to register/log in to Stavvy, click here.
Q: Do we need an internet connection?
A: Yes, a reliable internet connection is required. Click here to run an internet speed test.
Q: What devices are supported?
A: The minimum tablet size supported is 768 pixels x 1024 pixels, which equates to an iPad mini. Any smaller tablets are not recommended.
Q: Can we purchase devices from Stavvy?
A: No, Stavvy does not provide signing devices. For more information about our supported devices, click here.
Q: What should signers bring to an IPEN meeting?
A: Singers should bring a non-expired, government-issued ID (passport, state ID, or driver's license)
Q: Can one signer be in-person and another remote?
A: Unfortunately, no. To conduct a signing via IPEN with Stavvy all attendees are required to be in person, together.
What if signers don't have a smartphone?
A: This will depend on your user settings. A mobile phone number is required when inviting the signer to the meeting. If you have the setting turned off to "Show ID in person" a smartphone will be required. IDology requires being able to take a photo of the signer's ID as part of the verification process. If there are multiple signers, they can use the same mobile number, if one has a device and one does not. If you have the ability to show ID in person turned on in settings, a regular cell phone will suffice and a smartphone will not be required.