IPEN FAQ

Review IPEN user's most frequently asked questions 

Q: Should I create the IPEN meeting on the same signing device?

A: No, we recommend creating the meeting on a desktop or laptop computer. Confirm with your lender what type of device they prefer the signing.

For a walkthrough of creating an IPEN meeting, click here. 

Q: How is IPEN different from RON? 

A:  In-Person Electronic Notarization (IPEN) is an electronic notarization meeting held in person. While at the same physical location, the client and notary signatures, as well as the notary seal, are applied electronically on one device.

Q: Should our customers bring their own devices? 

A: The customer will need to bring their smartphone for ID verification. They will not need to bring their own device for the IPEN meeting itself, the signing will take place on the notary's device. 

Q: Do we need to install any software? 

A: No, you do not need to install your own software. You simply need to have a Stavvy account. For instructions on how to register/log in to Stavvy, click here. 

Q: Do we need an internet connection?

A: Yes, a reliable internet connection is required. Click here to run an internet speed test. 

Q: What devices are supported? 

A: The minimum tablet size supported is 768 pixels x 1024 pixels, which equates to an iPad mini. Any smaller tablets are not recommended.

Q: Can we purchase devices from Stavvy? 

A: No, Stavvy does not provide signing devices. For more information about our supported devices, click here.

Q: What should signers bring to an IPEN meeting? 

A:

1. Singers should bring a non-expired, government-issued ID (passport, state ID, or driver's license)

2. Signers should bring a smart phone for ID verification. 

Q: Can one signer be in-person and another remote? 

A: Unfortunately, no. To conduct a signing via IPEN with Stavvy all attendees are required to be in person, together. 

Q: What if signers don't have a smartphone?

A: A cell phone is needed to receive the verification code that will be texted to the signer. A mobile phone number is required when inviting the signer to the meeting.

The signer needing a smartphone will depend on your user settings:

• • No: If you have the ability to show ID in person turned on in settings, a regular cell phone will suffice and a smartphone will not be required.
  • Yes: If you have the setting turned off to Show ID in person a smartphone will be required. IDology requires being able to take a photo of the signer's ID as part of the verification process. If there are multiple signers, they can use the same mobile number, if one has a device and one does not. 

Q: How can I update the in meeting verification options?

A: Organization Admin have the ability to edit Compliance settings.

Settings -->>Organization--->>Scroll to the Compliance section. 

By default, the notary will be prompted to authenticate the signer by having them upload their ID with their cell phone.

If, "Enable personally know option for ID Verification and KBA and offline options for IPEN" is checked off in settings, there will be two options:

Upload ID or Show ID In person