Review this guide for solutions and best practices related to common issues encountered during the identity verification steps of a notarization meeting, particularly when dealing with international identification or residency.
ID Upload & Credential Analysis
| Question | Answer |
|---|---|
| Which country should I select when uploading my ID? | Select the country that issued the ID. When prompted, signers must enter the country of issuance for the ID they are presenting, not the country where they are physically located during the meeting. |
| Can a signer use an international phone number to join the meeting? | Yes. An international phone number can be used to join the Stavvy meeting for communications. (Review our [Can a signer use an international phone number?] article for more information). |
Completing ID Upload without a US Phone Number
| Question | Answer |
|---|---|
| My ID verification requires a US number, but I don't have one. What should I do? | Use a trusted US number to generate the QR code. Any US phone number can be used to populate the QR code needed to start the ID upload process. This number does not need to belong to the signer. Best Practices: Enter a number belonging to someone the signer knows, or the Notary may provide the office's phone number for this step. Once the number is entered, the platform will offer the option to scan a QR code, allowing the signer to complete the ID verification. |
Knowledge-Based Assessment (KBA) Requirement
| Question | Answer |
|---|---|
| Is a US Social Security Number required for KBA? | Yes. A US Social Security Number (SSN) is required to generate the Knowledge-Based Assessment (KBA) questions because the questions are derived from US credit history and public records databases. ITIN and EIN are not accepted: An Individual Taxpayer Identification Number (ITIN) will not work for KBA generation. |
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