How to Contact Stavvy Support

Best practices for contacting the Stavvy Support team

• Stavvy Support can be reached via:
  • Email : support@stavvy.com
  • Live Chat : Chat Bubble on the bottom right of any screen in Stavvy

• Additional Help Resources

  • Help Center on the bottom left of any screen in Stavvy
    • Search through Help Articles using key phrases (ex: eSign)

• StavvyU
• • • See more details here

Tips to get the quickest resolution

• When you need technical support or encounter an issue, reach out to the Support Team (via chat or email) rather than emailing individual Stavvy employees (such as your Customer Success Manager).
• In your first message to Support, provide as much detail as possible. Include screenshots where applicable, names of users/notaries involved, meeting IDs, whether the issue is experienced by multiple team members, when the issue first occurred, etc.
• Please use a separate email chain or chat for each issue. If you have a new issue, create a new email/chat rather than responding to an old one.