I can't see updates for my Signer's ID Verification!

Question

My Signer said they completed their ID upload- but I don't see the status updating on my end! What can I do? 

Answer

Step 1: Try refreshing the documents by clicking the Refresh button beside Edit Attendees. You can also request the signer to click the Check updates button on their end. 

Notary View: 

Signer View:

Step 2:  If refreshing the documents does not resolve the issue- refresh your browser.

Note: Signers will need to start verification over if the browser is refreshed.