📷 Troubleshooting: Signer Sees a Black Screen for ID Photo

If your Signer is using a mobile device for Identity Verification and sees a black screen when attempting to take a photo of their ID, the issue is almost always that the browser does not have permission to access the phone's camera.

Quick Tip

Ask the Signer: "Are there any apps running in the background right now, like your camera app, Zoom, or FaceTime?" 

Mobile devices typically only allow one app to use the camera at a time. Closing other camera-using apps can sometimes resolve the black screen immediately.

📱 iPhone (iOS) Fix

The Signer must grant the browser (usually Safari or Chrome) access to the camera through the main phone settings:

1. Open the phone's main Settings app.
2. Scroll down and tap Privacy & Security.
3. Tap Camera.
4. Find the browser they are using (e.g., Safari or Chrome).
5. Toggle the switch ON to enable camera permission for that browser.
6. Return to the Stavvy meeting and refresh the browser tab.

🤖 Android Fix

The path can vary slightly between Android models, but the general steps are the same:

1. Open the phone's main Settings app.
2. Tap Apps (or Applications or Apps & Notifications).
3. Find and tap on the browser they are using (e.g., Chrome or Firefox).
4. Tap Permissions.
5. Tap Camera and select Allow only while using the app (or simply Allow).
6. Return to the Stavvy meeting and refresh the browser tab.