Troubleshooting: The 'I Agree' Checkbox is Missing on the Account Setup Page

If you are trying to create your Stavvy account and cannot find the checkbox required to agree to the Terms and Conditions and Privacy Policy, this guide will help you resolve the issue.

The "Sign Up" button will not activate until you check the agreement box. If the box itself is missing, it is typically a display issue with your browser.

Example of what you should see:

How it Should Look	What You Might Be Seeing

Cause 1: Browser Display Issue

The most common reasons for a missing or obscured element, such as a checkbox, involve how your web browser renders the page.

Solution A: Update Your Browser

An outdated browser version may have bugs or security vulnerabilities that prevent the page from loading correctly. How to fix: Ensure you are using the latest version of your preferred browser (Chrome, Firefox, Edge, or Safari). Visit your browser's Help or About menu to check for updates and install any available ones.

Solution B: Adjust Your Browser Zoom Level

If your browser's zoom setting is too high, it can sometimes push elements off-screen or prevent them from loading correctly. How to fix: Reset your browser zoom to $100\%$.

• Keyboard Shortcut (Most Browsers): Press Ctrl + 0 (Command + 0 on Mac).
• Manually: Open your browser's menu (usually three dots or lines) and look for the Zoom setting. Ensure it is set to $100\%$.

Solution C: Try a Different Browser

Your current browser may have a specific compatibility issue with the Stavvy account setup page. How to fix: Close the page and try completing your account setup in an alternate, modern web browser (e.g., switch from Edge to Chrome).

Cause 2: Corrupted Local Data (Cache and Cookies)

Occasionally, old or corrupted files stored by your browser (cache and cookies) can interfere with the loading of new page elements.

Solution: Clear Your Browser's Cache and Cookies

Clearing your cache and cookies forces the browser to download a fresh, clean copy of the web page. (Note: This will log you out of other websites.)

Check Other Required Fields

Even if the agreement checkbox is present, the "Sign Up" button will remain inactive (greyed out) until all other required fields are completed and validated:

• Email: Must be a valid format and not already in use.
• Password: Must meet all five listed complexity requirements (minimum 12 characters, uppercase, lowercase, number, and special character).
• Retype Password: Must exactly match the Password field.