Steps to Take if a Signature is Incorrect during a RON Meeting

Has your Client misspelled their name for their signature on a set of Documents? Read this article for the fix!

The situation: While in a meeting, our Client McKenna Pirtle realizes her signature is missing her middle initial. Her signature should read McKenna L Pirtle. She is not able to edit the spelling on her end as she has already submitted the signature. What do we do next?

1. First, our Client's name was likely misspelled when entered as a Participant for this meeting. Head back to the Meeting Details page, and edit the Participant's name

Click the More actions button, then select Edit 

2. From the Meeting Details page, scroll down to the Document that has the misspelled Signature, and click View/Edit 

3. In the Document, click Make Changes

4. Scroll down to the signature that needs to be changed. Click on the signature, and delete it

5. Check that the correct participant is selected from the dropdown on the right, and re-add their signature/full name annotations

6. Click Mark Ready to Sign on the left when complete

7. Back in the Meeting, the update was made in real-time for your client!  Now they can click into the Signature field, confirm their name shows correctly, and sign!