Are you running into one of these issues?
Common Issues
1. Am I using a supported browser?
Currently, Stavvy supports the following list of browsers and devices.
| Device Type | Brand & System | Supported Browsers | Non-Supported Browsers |
| Desktop & Laptop | Windows |
Chrome (recommended) |
Internet Explorer |
| Desktop & Laptop | Mac & Apple |
Chrome (recommended) |
|
| Tablet | iPad & iOS | Safari | Chrome |
| Mobile & Phone | Not Supported | Not Supported | Not Supported |
2. Am I using a built-in or external camera?
If you are using an external camera (ie. not the camera that comes embedded in your laptop), make sure you have the correct drivers installed for your computer to operate the device.
To double check if your camera is working at all, head to this website. If you are unable to get the camera working there, the issue may be with the compatibility of your computer and camera.
3. Are you on a Windows computer?
Windows only allows a single application to access the video camera at a time. For Windows users, we recommend a full restart of the computer, followed by the use of Firefox when accessing the Stavvy meeting.
4. Is Stavvy blocked from accessing your camera and microphone?
In many cases, the browser will prevent a website from accessing your video camera by default. It may be necessary to specifically allow Stavvy.com access to these devices.
Chrome - How to allow video camera access
In the top left corner beside the URL link, you should see one of these buttons. When clicked, you will see the screen below. Toggle the camera and microphone settings to allow. Click on the arrow to the right to confirm, "Allow every visit" is selected. Refresh the page to apply the settings.
Firefox - How to allow video camera access
In the top left corner, you should see a 
button. When clicked, you will see the screen below. Press the "X" next to "Blocked Temporarily" for both the Microphone and Camera and refresh the page to allow Stavvy to access these devices.
Safari - How to allow video camera access
Right-click on the address bar where it says "connect.stavvy.com" and click "Settings for This Website".
After, the below popup will show. Right next to Camera and Microphone, click where it says "Ask" or "Deny" and select:"Allow".
Refresh the page to allow Stavvy to pick up the changes.
I am joining this meeting on a mobile device
We suggest finding a desktop or laptop computer that you can use for the meeting. Meetings are not currently supported on mobile devices (smartphones).
I have tried multiple browsers, tested my devices, and nothing is working
If you need additional assistance, please click the Help button to chat with our support team or contact us at support@stavvy.com.
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