Release Date: November 14, 2025
This release introduces a new, AI-powered live chat experience, along with several key bug fixes designed to enhance search accuracy and improve communication clarity.
🚀 New Features
Next-Generation Support: Upgrading to AI-Powered Messaging
We've upgraded our support chat widget to our powerful, next-generation AI Agent, providing instant assistance and a smoother, 24/7 support experience. Look for the newly redesigned blue chat icon in the bottom-right corner of your screen!
| Feature | What It Does | How? |
|---|---|---|
| Instant AI Agent | Get immediate, 24/7 answers to common questions, significantly reducing your need to wait for a human agent. | Access the widget via the blue icon on the bottom-right corner. |
| Seamless Handoff | Never re-explain your problem! The AI will automatically transfer your full conversation history to the next available human agent. | Simply type your request, and the handoff is managed automatically. |
| Persistent Conversations | Your support history is now saved and accessible! Leave the page or close the widget and return later (even days later) to pick up your conversation exactly where you left off. | Going forward, all your conversations are accessible within the chat widget history. |
🛠️ Bug Fixes
Thank you for reporting these issues! The following bugs have been resolved in this release:
- Improved Notary Search Consistency: Fixed an issue where the "County" search filter on the Notary profile was not providing consistent or accurate results in certain states (e.g., Maryland and Pennsylvania).
- Clarified IPEN Notifications: Removed incorrect RON (Remote Online Notarization) verbiage from email notifications related to IPEN (In-Person Electronic Notarization) meetings. This fix applies to:
- Notifications sent to Notary Signing Service admins upon meeting assignment.
- Notifications sent to Signer(s) when the meeting invite was manually resent.
Need Help?
If you have any questions about this release or encounter unexpected behavior, our team is ready to assist!
Comments
0 comments
Please sign in to leave a comment.