Introducing Our New AI-Powered Support Chat!

Get Instant Answers, 24/7, with Our Enhanced Messaging Experience 

Available November 15, 2025

We're excited to announce a significant upgrade to our support experience! We've launched a brand-new, AI-powered chat widget designed to provide you with faster and more efficient assistance whenever you need it. Our new system offers immediate answers to common questions. It ensures a seamless transition to a human agent if further help is required, all while retaining a record of your past conversations.

🚀 What's New & Better?

You'll notice a fresh, modern look for our chat widget and powerful new capabilities under the hood:

1. Instant AI Assistance, 24/7
   • Benefit: No more waiting! Our new AI Agent can provide immediate answers to frequently asked questions and guide you through common processes around the clock. Get the information you need, right when you need it.
   • How it works: Simply click the chat icon and type your question. The AI will instantly search for and provide relevant information.
2. Seamless Handoff to Human Agents
   • Benefit: If the AI Agent can't fully resolve your issue, it will smoothly transfer your conversation to a live human support agent. The best part? Your entire conversation history goes with it! You won't have to repeat yourself, saving you time and frustration.
   • How it works: If the AI determines a human agent is needed, or if you request one, it will automatically connect you and share the chat transcript.
3. Persistent Conversations
   • Benefit: Your support history is now saved! You can close the chat widget, navigate away from the page, or even leave and return days later, and your conversation will be right where you left off. This means you can pick up support exactly where you left off without starting over.
   • How it works: All your chat interactions are automatically saved within the widget. Just re-open the chat icon to view your past conversations.

📍 Where to Find the New Chat Widget

Look for the new blue chat icon located at the bottom-right corner of your screen on most pages within our platform.

💬 How to Use the New Chat Widget

Using our new chat is simple and intuitive:

1. Click the Chat Icon: Click the blue chat icon in the bottom-right corner of your screen.